Introduction At Zurelle by Pooja Thakar, we aim to deliver your orders quickly and safely. This Shipping Policy outlines our practices regarding delivery timelines, charges, and responsibilities.
1. Processing Time
- Orders are processed within 1–7 business days after payment confirmation.
- Custom or made-to-order items may require additional processing time, which will be communicated at checkout.
2. Shipping Methods & Charges
- Standard Shipping (India): Delivery within 5–7 business days.
- Express Shipping (India): Delivery within 2–4 business days (additional charges apply).
- International Shipping: Delivery timelines vary by destination; customs duties and taxes are the buyer’s responsibility.
- Shipping charges are calculated at checkout based on location and order value.
3. Free Shipping
- Free shipping is available on orders above ₹2000 within India.
- This offer may not apply to certain remote locations or international orders.
4. Cash on Delivery (COD)
- COD is available for select pin codes within India.
- An additional COD handling fee may apply.
5. Order Tracking
- Once shipped, you will receive a tracking number via email or SMS.
- You can track your order through our courier partner’s website.
6. Delays & Exceptions
- Delivery timelines are estimates and may be affected by unforeseen circumstances (e.g., weather, strikes, customs delays).
- We are not liable for delays caused by courier services or external factors beyond our control.
7. Risk of Loss
- Responsibility for the product passes to the customer once the order is shipped.
- Please ensure correct shipping details are provided at checkout.
8. Contact Us
For shipping-related queries, please reach out: 📧 info@poojathakar.com 📞 (+91) – 7778830001