Introduction At Pooja Thakar, we want you to love your purchase. If for any reason you are not satisfied, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging with tags intact.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items (e.g., custom‑made, personalized, or sale products) are non‑returnable.
2. Return Process
- Contact us at info@poojathakar.com with your order details and reason for return.
- Once approved, you will receive instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Exchanges
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be issued instead.
- Exchange shipping charges may apply.
4. Refunds
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be credited to the original payment method.
- Shipping charges and COD fees are non‑refundable.
5. Damaged or Incorrect Items
- If you receive a damaged or wrong product, notify us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund, including shipping costs.
6. Late or Missing Refunds
- If you haven’t received a refund after the stated timeframe, check with your bank or payment provider.
- If the issue persists, contact us at info@poojathakar.com for assistance.
7. Contact Us
For questions regarding returns or refunds: 📧 info@poojathakar.com 📞 (+91) – 7778830001